✦
DIAMOND LOTUS DELIVERY
Shipping Policy
Thoughtfully prepared, carefully packed, and delivered to your door.
Here’s everything you need to know about shipping your Diamond Lotus order.
◇
Processing
3–5 Business Days
✦
Estimated Delivery
14–20 Days
01
Order Processing
Orders are typically prepared and processed within
3–5 business days after your order is confirmed.
This allows our team time to verify, prepare, and securely package
your items before dispatch.
During peak periods, promotional events, holidays, or periods of
unusually high order volume, preparation may take up to 5 business days.
02
Estimated Delivery Time
Once your order has been dispatched, estimated delivery is
14–20 days.
Delivery times are estimates rather than guarantees and may vary
depending on your destination, local carrier operations, customs
processing, weather conditions, or other circumstances outside our control.
03
Worldwide Shipping
Diamond Lotus ships to customers worldwide where delivery services
are available.
To help provide efficient fulfilment, your order may be dispatched
from the warehouse or fulfilment location best suited to your
delivery address and current product availability.
04
Shipping Confirmation & Tracking
When tracking information is available, you will receive a shipping
confirmation with tracking details after your order has been dispatched.
Please allow a short period for tracking information to become active
after the carrier first receives your parcel.
05
Shipping Charges
Any applicable shipping charges will be clearly displayed during
checkout before you complete your purchase.
Shipping rates may vary depending on the destination, order contents,
available delivery services, and promotional offers.
06
Customs, Duties & Taxes
International orders may be subject to customs procedures, import
duties, taxes, or other fees imposed by the destination country.
Where applicable, these charges are determined by local authorities
and are separate from the product and shipping charges paid to
Diamond Lotus.
07
Incorrect or Incomplete Address
Please review your shipping information carefully before placing
your order. Customers are responsible for providing an accurate and
complete delivery address.
If you notice an error, contact us as soon as possible. We will try
to help before fulfilment begins, but address changes cannot always
be guaranteed once an order has entered processing or has been dispatched.
08
Delayed, Lost or Undelivered Parcels
If your order appears significantly delayed, please contact our
customer support team with your order number and delivery details.
We will review the available tracking information and assist with
the next appropriate steps.
Delays caused by carriers, customs, severe weather, local disruptions,
or other events outside our reasonable control may require additional
delivery time.
09
Multiple Packages
In some cases, items from the same order may be shipped separately
depending on product availability or fulfilment location.
If this happens, your packages may arrive at different times even
though they belong to the same order.
YOUR ORDER JOURNEY
From Diamond Lotus to Your Door
01
Order Confirmed
Your order is received and prepared for processing.
02
Carefully Prepared
Your items are checked, packed, and prepared for dispatch.
03
On Its Way
Your parcel enters the carrier network and begins its journey.
04
Delivered
Your Diamond Lotus order arrives at your destination.
✦
NEED ASSISTANCE?
We're Here to Help
If you have a question about your shipment, please include your order
number when contacting us so our support team can assist you more efficiently.
Contact Customer Care
Diamond Lotus
leghorn-thin.80@icloud.com
+1 (406) 414-0902
21 Rue Dubuc, Gatineau, QC J8T 4C1, Canada
.dl-shipping {
--bg: #fbf8f2;
--surface: #fffdf9;
--surface-soft: #f5efe6;
--text: #302927;
--muted: #756963;
--gold: #b28a50;
--gold-soft: #dbc49e;
--gold-dark: #836138;
--jade: #84998a;
--border: rgba(178, 138, 80, 0.23);
background: var(--bg);
color: var(--text);
padding: 58px 20px 72px;
font-family: inherit;
}
.dl-shipping * {
box-sizing: border-box;
}
.dl-shipping__container {
width: 100%;
max-width: 1080px;
margin: 0 auto;
}
/* HERO */
.dl-shipping__hero {
text-align: center;
max-width: 920px;
margin: 0 auto 52px;
}
.dl-shipping__symbol {
display: flex;
align-items: center;
justify-content: center;
height: 44px;
margin-bottom: 12px;
}
.dl-lotus-gem {
position: relative;
z-index: 2;
color: var(--gold);
font-size: 24px;
}
.dl-lotus-petal {
width: 26px;
height: 38px;
border: 1px solid var(--gold-soft);
border-radius: 90% 10% 90% 10%;
}
.dl-lotus-petal--left {
margin-right: -7px;
transform: rotate(25deg);
}
.dl-lotus-petal--right {
margin-left: -7px;
transform: rotate(65deg);
}
.dl-shipping__eyebrow {
display: block;
color: var(--gold-dark);
font-size: 10px;
font-weight: 700;
letter-spacing: 3px;
}
.dl-shipping__hero h1 {
margin: 11px 0 15px;
font-family: Georgia, "Times New Roman", serif;
font-size: clamp(40px, 5vw, 60px);
line-height: 1.08;
font-weight: 500;
letter-spacing: -1px;
}
.dl-shipping__intro {
max-width: 700px;
margin: 0 auto;
color: var(--muted);
font-size: 15px;
line-height: 1.8;
}
.dl-shipping__highlights {
display: grid;
grid-template-columns: repeat(3, 1fr);
gap: 14px;
margin-top: 35px;
}
.dl-shipping__highlight {
display: flex;
align-items: center;
justify-content: center;
gap: 13px;
min-height: 92px;
padding: 17px 18px;
background: var(--surface);
border: 1px solid var(--border);
border-radius: 16px;
box-shadow: 0 8px 26px rgba(61, 48, 38, 0.04);
text-align: left;
}
.dl-shipping__highlight-icon {
width: 42px;
height: 42px;
flex: 0 0 42px;
display: flex;
align-items: center;
justify-content: center;
border: 1px solid var(--gold-soft);
border-radius: 50%;
color: var(--gold-dark);
font-size: 17px;
background: var(--surface-soft);
}
.dl-shipping__highlight span {
display: block;
margin-bottom: 3px;
color: var(--muted);
font-size: 10px;
letter-spacing: 1px;
text-transform: uppercase;
}
.dl-shipping__highlight strong {
font-size: 14px;
font-weight: 600;
}
/* POLICY CARDS */
.dl-shipping__content {
display: grid;
gap: 13px;
}
.dl-policy-card {
display: grid;
grid-template-columns: 62px 1fr;
gap: 22px;
padding: 27px 30px;
background: var(--surface);
border: 1px solid var(--border);
border-radius: 17px;
}
.dl-policy-card--featured {
background: #f6efe5;
border-color: rgba(178, 138, 80, 0.38);
}
.dl-policy-number {
width: 48px;
height: 48px;
display: flex;
align-items: center;
justify-content: center;
border: 1px solid var(--gold-soft);
border-radius: 50%;
color: var(--gold-dark);
font-family: Georgia, "Times New Roman", serif;
font-size: 15px;
}
.dl-policy-copy h3 {
margin: 1px 0 9px;
font-family: Georgia, "Times New Roman", serif;
font-size: 21px;
font-weight: 500;
}
.dl-policy-copy p {
margin: 0 0 8px;
color: var(--muted);
font-size: 13.5px;
line-height: 1.75;
}
.dl-policy-copy p:last-child {
margin-bottom: 0;
}
.dl-policy-copy strong {
color: var(--text);
font-weight: 600;
}
/* DELIVERY JOURNEY */
.dl-journey {
margin-top: 58px;
padding: 44px 36px;
background: #302b29;
border-radius: 24px;
color: #fff;
text-align: center;
}
.dl-journey .dl-shipping__eyebrow {
color: #d7bb89;
}
.dl-journey > h2 {
margin: 9px 0 29px;
font-family: Georgia, "Times New Roman", serif;
font-size: 31px;
font-weight: 500;
color: #fffaf4;
}
.dl-journey__steps {
display: grid;
grid-template-columns: repeat(4, 1fr);
gap: 12px;
}
.dl-journey__step {
padding: 21px 15px;
border: 1px solid rgba(220, 196, 152, 0.2);
border-radius: 15px;
background: #393330;
}
.dl-journey__icon {
width: 42px;
height: 42px;
margin: 0 auto 13px;
display: flex;
align-items: center;
justify-content: center;
border: 1px solid #c4a269;
border-radius: 50%;
color: #e4c994;
font-size: 12px;
}
.dl-journey__step h3 {
margin: 0 0 7px;
color: #fff;
font-size: 14px;
font-weight: 600;
}
.dl-journey__step p {
margin: 0;
color: #c8bfba;
font-size: 11.5px;
line-height: 1.6;
}
/* SUPPORT */
.dl-shipping__support {
max-width: 760px;
margin: 58px auto 0;
text-align: center;
}
.dl-shipping__support-icon {
width: 48px;
height: 48px;
margin: 0 auto 14px;
display: flex;
align-items: center;
justify-content: center;
border: 1px solid var(--gold-soft);
border-radius: 50%;
color: var(--gold-dark);
font-size: 18px;
background: var(--surface-soft);
}
.dl-shipping__support > span {
display: block;
color: var(--gold-dark);
font-size: 9px;
font-weight: 700;
letter-spacing: 2.6px;
}
.dl-shipping__support h2 {
margin: 8px 0 11px;
font-family: Georgia, "Times New Roman", serif;
font-size: 31px;
font-weight: 500;
}
.dl-shipping__support > p {
max-width: 610px;
margin: 0 auto 22px;
color: var(--muted);
font-size: 13.5px;
line-height: 1.75;
}
.dl-shipping__button {
display: inline-flex;
align-items: center;
justify-content: center;
min-height: 46px;
padding: 11px 24px;
background: #302b29;
border: 1px solid #302b29;
border-radius: 999px;
color: #fff;
text-decoration: none;
font-size: 12px;
font-weight: 600;
letter-spacing: 0.5px;
transition: all 0.2s ease;
}
.dl-shipping__button:hover {
background: var(--gold-dark);
border-color: var(--gold-dark);
}
.dl-shipping__contact {
display: flex;
flex-wrap: wrap;
justify-content: center;
gap: 5px 18px;
margin-top: 25px;
color: var(--muted);
font-size: 11px;
line-height: 1.6;
}
.dl-shipping__contact strong {
color: var(--text);
}
/* TABLET */
@media (max-width: 850px) {
.dl-shipping__highlights {
grid-template-columns: 1fr;
}
.dl-journey__steps {
grid-template-columns: repeat(2, 1fr);
}
}
/* MOBILE */
@media (max-width: 749px) {
.dl-shipping {
padding: 36px 14px 50px;
}
.dl-shipping__hero {
margin-bottom: 35px;
}
.dl-shipping__hero h1 {
font-size: 38px;
}
.dl-shipping__intro {
font-size: 13.5px;
line-height: 1.7;
}
.dl-shipping__highlights {
gap: 9px;
margin-top: 27px;
}
.dl-shipping__highlight {
justify-content: flex-start;
min-height: 74px;
padding: 13px 15px;
border-radius: 13px;
}
.dl-shipping__highlight-icon {
width: 38px;
height: 38px;
flex-basis: 38px;
}
.dl-policy-card {
grid-template-columns: 43px 1fr;
gap: 13px;
padding: 20px 16px;
border-radius: 14px;
}
.dl-policy-number {
width: 39px;
height: 39px;
font-size: 12px;
}
.dl-policy-copy h3 {
font-size: 18px;
margin-bottom: 7px;
}
.dl-policy-copy p {
font-size: 12.5px;
line-height: 1.67;
}
.dl-journey {
margin-top: 38px;
padding: 31px 14px;
border-radius: 18px;
}
.dl-journey > h2 {
font-size: 25px;
margin-bottom: 21px;
}
.dl-journey__steps {
grid-template-columns: repeat(2, 1fr);
gap: 8px;
}
.dl-journey__step {
padding: 17px 9px;
border-radius: 12px;
}
.dl-journey__step p {
font-size: 10.5px;
}
.dl-shipping__support {
margin-top: 42px;
}
.dl-shipping__support h2 {
font-size: 27px;
}
.dl-shipping__contact {
display: grid;
gap: 4px;
}
}
/* SMALL MOBILE */
@media (max-width: 410px) {
.dl-policy-card {
grid-template-columns: 1fr;
}
.dl-policy-number {
margin-bottom: -2px;
}
.dl-journey__step h3 {
font-size: 13px;
}
}
